Support

Questions, problems or ideas? We're happy to help.

We usually reply within a few days. Please include your device model and iOS version if something isn't working.

Frequently asked questions

Where are my scans stored?

Only on your device. GatoScan has no cloud and no account, so we can't see or recover your scans. If you delete the app, its scans are deleted too, so export anything important first.

How do I move my scans to a new iPhone?

If you set up the new device from an iCloud or computer backup, or with Quick Start, your scans come along. Otherwise, export them as PDFs (for example, to Files) before switching.

How do I cancel my subscription?

Open the iPhone Settings app, tap your name, then Subscriptions → GatoScan → Cancel Subscription. You can also go to apps.apple.com/account/subscriptions. Cancel at least 24 hours before the trial ends or the subscription renews to avoid being charged. Deleting the app does not cancel the subscription.

How does the free trial work?

The weekly plan starts with a 3-day free trial. If you allow notifications, GatoScan reminds you before the trial ends. If you don't cancel, the subscription starts automatically at the price shown when you subscribed.

I already paid. How do I restore my purchase?

Open GatoScan's Settings and tap Restore Purchases. Make sure you're signed in with the same Apple account you used to subscribe.

How do I get a refund?

Apple handles all payments and refunds. Request one at reportaproblem.apple.com.

Do exports have a watermark?

No, never.